Privacy policy
Last updated: 2026-10-06
This policy explains what personal data TRIE CARE collects, why, and what you can do about it. It covers our store in Tashkent, the website triecare.com and the TRIE CARE mobile app.
Who we are
- TRIE CARE is run by "AMLI PHARMA TECH LIMITED" MCHJ XK (taxpayer number 312 464 681), 7B Bunyodkor Shoh street, Chilonzor district, Tashkent, Uzbekistan. We decide how your data is used.
- Questions or requests: [email protected]
What we collect
- Account: your phone number (confirmed with a one-time code) and the name you give us.
- Orders: what you order for pickup, and order history.
- Doctor-call requests: your name, phone number and the topic you describe. This can include information about your health.
- Pharmacy: when you collect prescription medicines, the e-prescription details needed to dispense them, as the law requires.
- Technical data: basic server logs (such as IP address and device type) to keep the service secure. Your cart, saved items and language choice are stored on your own device.
- We do not collect payment card details (you pay in the store), your location, or data for advertising.
Why we use it
- To create your account and let you sign in.
- To prepare your pickup orders and contact you about them.
- To arrange doctor calls you request.
- To dispense medicines and meet the reporting rules for pharmacies.
- To keep the service secure and fix problems.
- We use your data on the basis of your consent, to provide the service you asked for, and where the law requires it. Health information in a doctor-call request is processed only with the consent you give when you send the request.
Where it is stored
- Your personal data is stored on servers in Tashkent, Uzbekistan, as required by the Law of the Republic of Uzbekistan “On Personal Data”.
Who we share it with
- Telegram: to send your sign-in code, we pass your phone number to Telegram's verification service, which is outside Uzbekistan. They use it only to deliver the code. You agree to this transfer on the sign-in screen before the code is sent.
- Cloudflare: our website and app traffic passes through Cloudflare, encrypted, for security and speed.
- Government systems, where the law requires it — for example the DMED e-health system for prescriptions.
- We never sell your personal data.
How long we keep it
- Account data: until you delete your account.
- Order and pharmacy records: for as long as the law requires.
- Doctor-call requests: as long as needed to handle the request and keep the required records.
Your rights and deleting your account
- You can ask to see, correct or delete your personal data, and you can withdraw your consent at any time.
- To delete your account yourself: in the app open My page → Delete account, or on the website open Account → Profile → Delete account. Deletion is immediate.
- You can also email [email protected] with the subject “Delete my account” and the phone number you signed up with. We delete the account within one working day of receiving the request (we may first check by phone or Telegram that the request is really from you).
- Records the law requires us to keep (such as pharmacy records) are kept for the required period and then destroyed.
Children
- TRIE CARE is not meant for children under 16. We do not knowingly create accounts for them.
Changes
- If we change this policy, we will update the date at the top. Important changes will be shown in the app.